ZOQUE REFUND AND CANCELLATION POLICY.

Overview

Our refund and returns policy lasts for 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase that zoque will send you on your email or your number (product purchase receipt).

There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will send you an email or call you to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund in 2 business days after receiving and inspecting the product.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your mobile number from which you have paid for the good or original method of payment, within 2 to 4 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at zoquestore@gmail.com.

CANCELLATION

Once the order has been placed. ZOQUE team will call you for the order confirmation where we will be ask for you address personal details product and size. Here you can also cancel the order on the call itself. We will call 2 time if no response we will cancel the order. After that you need to contact us on the mail or call on the help line number. After that the order will be confirmed in 2 to 4 business days.

PAYMENT AFTER CANCELLATION

If your order has been cancel, then your amount will be processed, and a credit will automatically be applied to your mobile number from which you have paid for the good or original method of payment, within 2 to 4 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at zoquestore@gmail.com.

Need help?

You can contact us on 8624849628 or zoquestore@gmail.com
Our customer support Team will get back to you and may ask you for some information.

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